FREQUENTLY ASKED QUESTIONS
What are the Box Office hours?
Our Box Office is open Monday – Saturday from 10:00am to 6:00pm. The Box Office is closed on Sundays. On show days the Box Office will open 3 hours before the first curtain and remain open 30 minutes after the last curtain time.
Is there a dress code at The Smith Center?
Just like all other major performing arts centers in North America, there is no dress code for attending events at The Smith Center. Patrons may choose to dress comfortably and casually, or more formally if they prefer. The only exception would be for formal special events such as galas, in which case the dress code for each event will be specified by the presenting organization.
Can my child attend a performance at The Smith Center?
Children 5 and older that have a ticket are welcome to attend performances at The Smith Center. Based on the performance, children under the age of 5 may attend, but will require a ticket. Other age restrictions may apply at the request of individual producers, so please review the show information or call the Box Office prior to purchasing tickets as all performances may not be appropriate for all age levels whether that is based on content and/or length of performance.
What if I arrive late for my performance?
Late seating will vary based upon the requirements of the producer of your event. For classical music, for example, late seating is usually not permitted until a break between two different pieces, sometimes not until intermission, and sometimes not at all. It is extremely important to arrive at The Smith Center with plenty of time to find your way to your seats well before the scheduled start of the performance. In the event that you arrive late and are asked to wait in one of our lobbies until late seating is permitted, video monitors throughout the lobbies allow you to enjoy the performance until you are able to be seated.
Will food and beverages be available at The Smith Center?
Yes. Before the show or during intermission patrons can treat themselves to fine wine, champagne, beer, cocktails, soft drinks and snacks on any level of Reynolds Hall or Cabaret Jazz from a number of bars. Patrons at Reynolds Hall can also enjoy small-bites in the Mezzanine Lounge during intermission. Simply pre-order at one of the Mezzanine Lounge bars and your order and table will be waiting for you at intermission. Patrons at Cabaret Jazz can enjoy dinner, small-bites, and beverages during the performance.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express.