Ticket Policies & FAQs

Thank you for your patronage of The Smith Center for the Performing Arts. There are rules, of course, that we have listed below as the terms and conditions for your ticket purchase:

  • All ticket sales are final – there are no refunds or retroactive discounts. Ticket exchanges to another performance of the same event are available to subscribers only up to 24 hours in advance.
  • Every patron, regardless of age, must have a ticket to enter the theater.
  • A ticket is a one-time revocable license to attend an event.
  • We wish to protect our patrons from unfair ticket price gouging. We reserve the right under this agreement to cancel any purchase made by someone in the business of purchasing tickets for the purpose of resale at a higher price.
  • Ticket sales on the premises are through our box office only. All other sales are prohibited.
  • If lost or stolen, we can replace your tickets, for which we will charge a service fee.
  • A ticket presented and used for admission cannot be used again.
  • Recording devices, weapons, and outside food or beverages are not permitted in our theaters.
  • Taking photos and/or videos can be dangerous for performers and can violate copyrights. We reserve the right to confiscate any camera devices used in the theaters.
  • If a patron’s conduct endangers or disrupts the performers or other patrons, we reserve the right to remove that patron from the premises. No refund will be made.
  • Tickets purchased with a credit card are subject to credit card approval and billing address verification. Your credit card bank may place a hold on your funds for payment. If declined, it may take 3 to 10 days for your credit card company to release those funds.
  • Some events limit the number of tickets that can be purchased by any one patron. Additional orders to that patron’s credit card or address will be denied or cancelled.
  • Each individual show’s producer or artist determines the seating policy for late patrons. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the performance before being seated.
  • Artists, programs and dates are always subject to change.
  • Online – You can order tickets online 24 hours a day
  • By Phone – Ticket sales and information are available over the phone from our Patron Services Center, Monday – Sunday from 10:00am to 7:30pm, at 702-749-2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711)
  • In Person – Our Box Office is open Monday – Saturday from 10:00am to 6:00pm. The Box Office is closed on Sundays. On show days the Box Office will open 3 hours before the first curtain and remain open 30 minutes after the last curtain time.

Our Box Office is open Monday – Saturday from 10:00am to 6:00pm. The Box Office is closed on Sundays. On show days the Box Office will open 3 hours before the first curtain and remain open 30 minutes after the last curtain time.

Just like all other major performing arts centers in North America, there is no dress code for attending events at The Smith Center. Patrons may choose to dress comfortably and casually, or more formally if they prefer. The only exception would be for formal special events such as galas, in which case the dress code for each event will be specified by the presenting organization.

Children 5 and older that have a ticket are welcome to attend performances at The Smith Center. Based on the performance, children under the age of 5 may attend, but will require a ticket. Other age restrictions may apply at the request of individual producers, so please review the show information or call the Box Office prior to purchasing tickets as all performances may not be appropriate for all age levels whether that is based on content and/or length of performance. Please note that any person who disrupts a performance or inhibits the enjoyment of other guests may be asked to leave the theater without a refund.


Late seating will vary based upon the requirements of the producer of your event. For classical music, for example, late seating is usually not permitted until a break between two different pieces, sometimes not until intermission, and sometimes not at all. It is extremely important to arrive at The Smith Center with plenty of time to find your way to your seats well before the scheduled start of the performance. In the event that you arrive late and are asked to wait in one of our lobbies until late seating is permitted, we will have video monitors throughout the lobbies so that you can enjoy the performance until you are able to be seated.

Yes, before the show or during intermission patrons can treat themselves to fine wine, champagne, beer, cocktails, soft drinks and snacks on any level of Reynolds Hall or Cabaret Jazz from a number of bars. Patrons at Reynolds Hall can also enjoy small-bites in the Mezzanine Lounge pre-show or during intermission. Patrons at Cabaret Jazz can enjoy lite-bites, and beverages during the performance.

We accept Visa, MasterCard, Discover and American Express.

Yes, when you buy from a broker:

  • We cannot be responsible for tickets purchased through unauthorized third parties
  • Your tickets cannot be replaced if lost or stolen
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance
  • You will always pay more than face value
  • We cannot contact you with information regarding time changes, show cancellations, road closures or other information
  • You are supporting businesses that make it hard for true fans to see their favorite performers or shows without paying a premium charge they cannot afford
  • We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund

Help us keep ticket prices affordable and fair. Buy only from The Smith Center Ticket Office, www.thesmithcenter.com, or 702-749-2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711).

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com to update your mailing information.

Group tickets are available for groups of 10 or more*. For more information, please contact our Group Services department at 702.749.2348 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or email at groups@thesmithcenter.com. (*Group ticket minimums vary depending on the show.)

Availability of exchange privileges varies by performance. Most promoters do not allow tickets for their shows to be exchanged. Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) to inquire about the possibility of exchanging or donating your tickets. NOTE: Broadway Las Vegas subscribers are able to exchange their tickets for another performance of the same production. (No additional fees apply, but all ticket exchange requests are subject to availability.)Exchanges must be arranged no less than 24 hours prior to the performance date.

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com and they will be able to assist you with replacement tickets. There will be a reprint charge of $2.00 per ticket to replace ticket(s) that may have been misplaced, lost, or left behind.

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com.

The Smith Center offers accessible seating for our patrons with disabilities for all performances. We also offer other amenities such as assistive listening devices. Furthermore, valet services, ample parking, elevator and ramp access are all available onsite. For more information on available options, please contact us at 702.749.2000, or visit the Ticket Office.

Military, government or teacher discounts are currently not available for events at The Smith Center. Equal accessibility to all in our community is at the core of The Smith Center’s mission. We offer affordably priced tickets to ensure everyone has access to Las Vegas’ world-class performing arts center. Additionally, savings via our small groups program (10 people or more) are available for select performances. For details:groups@thesmithcenter.com.

Although we do not currently offer general student discounts for events at The Smith Center, we do encourage students to sign up for our Student Rush Club to receive alerts for $20 tickets for select shows. Any student, 16 and older with valid student ID, can join by texting “SMITHSTUDENT” to 411247. Click here to learn more about the Student Rush Club.

Promotions are subject to all restrictions set forth in the offer. Typically, promotional discounts are not applicable to previous purchases. Standard ticket and facility fees apply. A limited quantity of promotional discounts are available per offer. Promotional discounts may not apply to shows in the Broadway Las Vegas series. The Smith Center reserves the right to change or limit promotions in its sole discretion.

  • The Best Seats at the Best Price – Not only do season ticket holders get the best seats, they also get the best prices with savings over individual ticket prices.
  • Guaranteed Renewals – You’ll enjoy the same seats for every show for this season, plus first chance to renew them next season. If you want a change in your seating, your request will receive priority consideration.
  • Discounts – Subscribers receive 20% off on select non-Broadway shows
  • Access to Broadway Talks – exclusive pre-show chats with producers, performers and others in-the-know.
  • Manage Your Tickets by:
    • Exchanging your Broadway tickets online, or by calling our Box Office, at least 24 hours prior to the original performance date/time. The exchange must be for another performance of the same production and is based on availability.
    • Transferring your Broadway tickets to a friend electronically, via email. There is a nominal fee for the transfer.
    • Coming soon: Sell your unused tickets via our online Marketplace powered by StubHub. Link your online Smith Center account to a StubHub account, post your tickets and wait for theater enthusiasts to buy, all handled electronically!

Most touring productions do not stage a dress rehearsal before opening night.

Please register online to receive information about upcoming events and performances as well as priority purchase opportunities, www.thesmithcenter.com/newsletter. You can also contact us via social media