Ticket Policies & FAQs

Thank you for your patronage of The Smith Center for the Performing Arts. Please note the terms and conditions for your ticket purchase:

  • All ticket sales are final – there are no refunds, exchanges or retroactive discounts. Ticket exchanges to another performance of the same event are available to Broadway Las Vegas season ticket holders only, and must be made no later than 24 hours in advance.
  • Please keep in mind that all pricing is subject to change without notice and prices are not guaranteed. Additional fees apply to online, phone and box office sales.
  • Every patron, regardless of age, must have a ticket to enter the theater. No babes in arms.
  • A ticket is a one-time revocable license to attend an event.
  • We wish to protect our patrons from unfair ticket price gouging. We reserve the right under this agreement to cancel any purchase made by someone in the business of purchasing tickets for the purpose of resale at a higher price.
  • Ticket sales on the premises are through our box office only. All other sales are prohibited. If resold at a price above face value, it may be seized and cancelled without compensation.
  • Service fees apply to lost or stolen tickets. 
  • A ticket presented and used for admission cannot be used again.
  • Recording devices, weapons, and outside food or beverages are not permitted in our theaters.
  • Taking photos and/or videos can be dangerous for performers and can violate copyrights. We reserve the right to confiscate any camera devices used in the theaters.
  • If a patron’s conduct endangers or disrupts the performers or other patrons, we reserve the right to remove that patron from the premises. No refund will be made.
  • Tickets purchased with a credit card are subject to credit card approval and billing address verification. Your credit card bank may place a hold on your funds for payment. If declined, it may take 3 to 10 days for your credit card company to release those funds.
  • Some events limit the number of tickets that can be purchased by any one patron. Additional orders to that patron’s credit card or address will be denied or cancelled.
  • Each individual show’s producer or artist determines the seating policy for late patrons. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the performance before being seated.
  • Artists, programs and dates are always subject to change.
  • All ticket purchases require a valid email address. By purchasing a ticket, The Smith Center reserves the right to email you regarding any necessary information regarding your attendance at that performance, such as parking alerts, etc.
  • Online – You can order tickets online 24 hours a day
  • By Phone – Ticket sales and information are available over the phone from our Patron Services Center, Monday – Sunday from 10:00am to 7:30pm, at 702-749-2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711)
  • In Person – Our Box Office is open Monday – Saturday from 10:00am to 6:00pm. The Box Office is closed on Sundays. On show days the Box Office will open 2 hours before the first curtain and remain open 30 minutes after the last curtain time.

Our Box Office is open Monday – Saturday from 10:00am to 6:00pm. The Box Office is closed on Sundays. On show days the Box Office will open 2 hours before the first curtain and remain open 30 minutes after the last curtain time.

Just like all other major performing arts centers in North America, there is no dress code for attending events at The Smith Center. Patrons may choose to dress comfortably and casually, or more formally if they prefer. The only exception would be for formal special events such as galas, in which case the dress code for each event will be specified by the presenting organization.

Children 5 and older that have a ticket are welcome to attend performances at The Smith Center. Based on the performance, children under the age of 5 may attend, but will require a ticket.The Smith Center provides age recommendations for children, based on show content, though you know what is most appropriate for your children. All patrons must have a ticket, regardless of age. No babes in arms.

Please note that any person who disrupts a performance or inhibits the enjoyment of other guests may be asked to leave the theater without a refund.

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Late seating is subject to the artist's discretion. For classical music, for example, late seating is usually not permitted until a break between two different pieces, sometimes not until intermission, and sometimes not at all. It is extremely important to arrive at The Smith Center with plenty of time to find your way to your seats well before the scheduled start of the performance. In the event that you arrive late and are asked to wait in one of our lobbies until late seating is permitted, we will have video monitors throughout the lobbies so that you can enjoy the performance until you are able to be seated.

Reynolds Hall: For Reynolds Hall performances, patrons are welcome to enjoy lite bites and desserts in the Mezzanine Lounge pre-show and during intermission, though The Smith Center requests for all food and snacks to be consumed before entering the performance hall. Patrons can also treat themselves to fine wine, champagne, beer, cocktails and soft drinks. Audience members are free to bring these beverages into Reynolds Hall, as long as the drinks are served in The Smith Center’s capped beverage holders, available at all bars in the complex.

Myron's Cabaret Jazz: Patrons in Myron's Cabaret Jazz can enjoy a variety of lite bites, desserts and beverages, including handcrafted cocktails, during all performances.

We accept Visa, MasterCard, Discover and American Express.

Yes. The Smith Center’s website www.TheSmithCenter.com, is the official source for tickets to all of our shows. Buying from The Smith Center also guarantees the authenticity of the tickets at a fair price. The Smith Center cannot be responsible for tickets purchased through unauthorized third parties. We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund.

Please know the potential dangers of buying from a third party ticket broker, including

-Your tickets cannot be replaced if lost or stolen

-There is no guarantee that your tickets are valid and therefore The Smith Center cannot guarantee admittance

-You will always pay more than face value

-You cannot be contacted with information regarding time changes, show cancellations, road closures or other important information

-You are supporting businesses that make it hard for true fans to see their favorite performers or shows without paying a premium charge they cannot afford.

If you purchased tickets from a third-party broker and you believe your purchase was fraudulent, you have legal protections with the state of Nevada, including protection against  activities such as advertising tickets you do not have the right to possess, reselling more than one copy of the same ticket, employing individuals to purchase tickets for the purpose of reselling them, impersonating a venue’s website, and the use of internet robots to disguise ticket purchasers’ identities.

If you believe you were victim of any of these activities, please visit ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection to learn more about this law and how to report violations.

Help us keep ticket prices affordable and fair. Buy only from The Smith Center Ticket Office, www.thesmithcenter.com, or 702-749-2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711).

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com to update your contact information.

Group tickets are available for groups of 10 or more*. For more information, please contact our Group Services department at 702.749.2348 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or email at groups@thesmithcenter.com. (*Group ticket minimums vary depending on the show.)

All ticket sales are final – there are no refunds, exchanges or retroactive discounts.

Ticket exchanges to another performance of the same event are available to Broadway Las Vegas season ticket holders only, and must be made no later than 24 hours in advance.

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) to inquire about the possibility of donating your tickets or for any other questions.

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com and they will be able to assist you with replacement tickets. There will be a reprint charge of $2.00 per ticket to replace ticket(s) that may have been misplaced, lost, or left behind.

Please contact Patron Services at 702.749.2000 (TTY USERS PLEASE CALL 800-326-6868 OR DIAL 711) or patronservices@thesmithcenter.com.

The Smith Center offers accessible seating for our patrons with disabilities for all performances. We also offer other amenities such as assistive listening devices. Furthermore, valet services, ample parking, elevator and ramp access are all available onsite. For more information on available options, please contact us at 702.749.2000, or visit the Ticket Office. Please www.thesmithcenter.com/your-visit/accessibility-information/ for more information. 

Military, government or teacher discounts are currently not available for events at The Smith Center. Equal accessibility to all in our community is at the core of The Smith Center’s mission. We offer affordably priced tickets to ensure everyone has access to Las Vegas’ world-class performing arts center. Additionally, savings via our small groups program (10 people or more) are available for select performances. For details:groups@thesmithcenter.com.

We sometimes offer general student discounts for select events at The Smith Center, though not for every performance. We encourage students to sign up for our Student Rush Club to via this form to receive alerts via SMS for select shows. Valid student ID required. Standard message and data rates apply.

Promotions are subject to all restrictions set forth in the offer. Promotional discounts are not applicable to previous purchases. Standard fees apply. A limited quantity of promotional discounts are available per offer. The Smith Center reserves the right to change or limit promotions in its sole discretion.

  • The Best Seats at the Best Price – Not only do season ticket holders get the best seats, they also get the best prices with savings over individual ticket prices.
  • Guaranteed Renewals – You’ll enjoy the same seats for every show for this season, plus first chance to renew them next season. If you want a change in your seating, your request will receive priority consideration in advance of new season ticket holders.
  • Discounts – Season ticket holders receive 20% off on select non-Broadway shows
  • Access to Broadway Talks – exclusive pre-show chats with producers, performers and others in-the-know.
  • Manage Your Tickets by:
    • Exchanging or donate your Broadway tickets online or by calling our Box Office, at least 24 hours prior to the original performance date/time. The exchange must be for another performance of the same production and is based on availability.

Most touring productions do not stage a dress rehearsal before opening night.

Please register online to receive information about upcoming events and performances as well as priority purchase opportunities, www.thesmithcenter.com/newsletter. You can also contact us via social media

Reynolds Hall: For Reynolds Hall performances, food is not permitted inside the theater. Patrons are welcome to enjoy lite bites and desserts in the Mezzanine Lounge pre-show and during intermission. The Smith Center requests for all food and snacks to be consumed before entering the performance hall. Only bottled water or beverages served in The Smith Center’s capped beverage holders are permitted into Reynolds Hall. The Smith Center’s capped beverage holders are available at all bars in the complex.

Myron's Cabaret Jazz: Patrons in Myron's Cabaret Jazz can enjoy a variety of lite bites, desserts and beverages, including handcrafted cocktails, during all performances.

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